Our Returns, Refunds & Complaints Policy in Hampstead Garden Suburb
Our Fresh Flowers Guarantee
At Florist Hampstead Garden Suburb, providing the highest quality, freshest flowers to our valued customers is our top priority. We are proud to serve households and businesses throughout Hampstead Garden Suburb with beautiful arrangements and a dependable, local service. Every order is hand-prepared with care, and we back every delivery with our Fresh Flowers Guarantee for your complete peace of mind.
Damaged-On-Arrival Policy
We want your flowers to arrive looking as perfect and vibrant as when they left our shop. Occasionally, however, flowers can be damaged in transit. If your bouquet or arrangement arrives visibly damaged or in poor condition, please notify us as soon as possible—ideally within 24 hours of receipt. To assist us in resolving your case swiftly, we may request a photo of the damaged flowers. Our team will assess the situation promptly to ensure you receive the highest standard of care.
Freshness Window Commitment
Our flowers are sourced fresh daily to maintain long-lasting beauty in your home or office. We guarantee that your flowers will be fresh and vibrant for a minimum of five days from delivery, provided they are cared for according to our included care instructions. If you find your flowers do not remain fresh within this window (except for naturally short-lived varieties), let us know within five days of delivery so that we can address your concerns.
Refund or Replacement Options
Your satisfaction is very important to us. If your order arrives damaged or fails to meet our freshness guarantee, we offer you the choice of a prompt replacement or a full refund. To arrange a refund or replacement, please contact us with your order details and, if possible, a photograph of the unsatisfactory flowers. Once your claim is verified, we will process your preferred solution as quickly as possible.
Complaints Process
At Florist Hampstead Garden Suburb, we value your feedback and always strive for excellence in every arrangement and delivery. If you have any concerns, issues, or complaints outside of the above policies, please get in touch with our team directly. We treat every complaint seriously and are committed to investigating and resolving matters to your satisfaction. Your feedback helps us maintain our reputation as a trusted local florist in Hampstead Garden Suburb.
Your Reliable Local Florist
Florist Hampstead Garden Suburb is proud to be a trusted local service for the community, committed to delivering fresh, high-quality flowers to households and businesses in Hampstead Garden Suburb and the surrounding areas. We thank you for choosing us and look forward to making your next floral experience a wonderful one.
