Welcome to Florist Hampstead Garden Suburb. Please read these Terms & Conditions ("Terms") carefully before using our website and online flower delivery services in Hampstead Garden Suburb and its surrounding areas. By placing an order with us, you agree to be bound by these Terms. These Terms govern your use of our website and all flower delivery products and services we provide online.
These Terms & Conditions apply to all orders and contracts entered into by customers for online flower delivery from Florist Hampstead Garden Suburb. Whether you are ordering for delivery within Hampstead Garden Suburb or the local surrounding areas, you are subject to the provisions below.
2.1 Placing an Order
To purchase flowers or arrange an online flower delivery through our website, simply select your chosen products, add them to your basket, and follow the checkout process. You must provide accurate delivery details, billing information, and any personal messages to accompany the order. Please double-check all information before submitting your order.
2.2 Order Acceptance
Upon placing your order, you will receive an email confirmation acknowledging receipt of your order. This confirmation does not signify acceptance of your order. Florist Hampstead Garden Suburb reserves the right to accept or decline your order, subject to availability, payment authorisation, and product suitability. A contract for flower delivery is formed only when we send you a dispatch notification or otherwise confirm acceptance in writing.
2.3 Product Availability & Substitution
All products and items offered are subject to availability. In the event that we are unable to fulfil an order due to lack of stock or supply chain issues, we reserve the right to substitute items of equal value and similar type, taking reasonable steps to match your desired selection as closely as possible. Where major substitutions are necessary, we will attempt to notify you in advance.
2.4 Delivery Areas
Florist Hampstead Garden Suburb provides online flower delivery services predominantly in Hampstead Garden Suburb and throughout the neighbouring areas. While we aim to fulfil orders to all provided addresses within our delivery zone, we reserve the right to decline orders outside of our service area or where fulfilment is not possible.
3.1 Delivery Times
We endeavour to deliver all orders on your chosen delivery date. However, specific delivery times cannot be guaranteed. During busy periods such as Valentine’s Day or Mother’s Day, delays or restricted delivery times may occur due to high demand or unforeseen circumstances. If an order cannot be delivered as scheduled, we will contact you as soon as possible to arrange an alternative solution.
3.2 Delivery Instructions
Please provide clear and accurate delivery instructions at checkout. Florist Hampstead Garden Suburb cannot accept responsibility for delays or missed deliveries due to incorrect information, unreachable recipients, or inaccessible addresses. Where possible, we may attempt to leave the flowers with a neighbour or in a safe place, unless you instruct otherwise.
3.3 Non-Delivery
If we are unable to deliver an order due to incorrect delivery details, recipient unavailability, or other causes beyond our control, we will attempt to contact you for further instruction. Additional delivery attempts may incur further charges. After reasonable effort, if we are still unable to make delivery, the order may be cancelled and subject to our cancellation policy.
4.1 Accepted Payment Methods
Payment for online flower delivery orders in Hampstead Garden Suburb can be made using the payment options shown at checkout, which may include debit/credit cards and alternative online payment processors.
4.2 Timing of Payment
All orders must be paid for in full at the time of ordering. We do not accept payment upon delivery. Orders will not be processed or dispatched until full payment has been received and authorised.
4.3 Pricing and Currency
All prices displayed on our website are stated in Pounds Sterling (GBP) and inclusive of VAT where applicable. Any delivery charges or additional fees will be clearly stated at checkout before you confirm your purchase.
5.1 Customer Cancellations
Should you wish to cancel or amend your order, please notify Florist Hampstead Garden Suburb as soon as possible. Cancellations or changes must be made at least 24 hours before the scheduled delivery date. To protect the perishable nature of our products and avoid wastage, orders cancelled less than 24 hours prior to delivery may incur a charge up to the full value of the order, at our discretion.
5.2 Right to Cancel by Us
We reserve the right to cancel any order at our sole discretion. Reasons may include, but are not limited to, unavailability of products, payment issues, or delivery outside our prescribed zones. If we have to cancel your order, you will be notified promptly and offered a full refund or an alternative arrangement, where possible.
5.3 Refunds
Refunds for cancelled orders, where applicable, will be processed promptly to the original method of payment. Please allow a reasonable period for the transaction to appear on your statement.
6.1 Perishable Goods Policy
Flowers are perishable goods and are therefore exempt from the right to return as specified in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. However, customer satisfaction is of the utmost importance to us. If your delivered flowers arrive in an unsatisfactory condition or are incorrect, please contact us within 24 hours of delivery with a description of the issue. Photographic evidence may be requested so we may assess and address your concerns accordingly.
6.2 Resolution
Where complaints are validated, we will offer an appropriate remedy, which may include replacement flowers, partial refund, or store credit, at our discretion.
7.1 Limitation of Liability
Florist Hampstead Garden Suburb shall not be liable for any indirect, incidental, or consequential damages, loss of profit, loss of enjoyment, or disappointment arising from the use of our website or delay/failure in delivery, except in cases of proven negligence on our part or where prohibited by law.
7.2 Events Beyond Our Control
We are not liable for any failure to perform our obligations where such failure is due to circumstances beyond our reasonable control (force majeure), including but not limited to acts of God, natural disasters, strikes, lockouts, supply chain disruptions, transport failures, severe weather, or other emergencies.
7.3 Product Descriptions and Images
We aim to ensure that our product descriptions and images on the website are accurate and a fair reflection of the actual products delivered. However, due to the nature of flowers and seasonal availability, slight variations in colour, size, and composition may occur. Such variations do not constitute a cause for complaint or non-fulfilment of our obligations unless the product is substantially different from what was ordered.
8.1 Website Use
You may use our website only for lawful purposes. Any use of our site for fraudulent, abusive, or illegal activities is strictly prohibited.
8.2 Ownership of Content
All content, trademarks, images, and materials on the Florist Hampstead Garden Suburb website are the exclusive property of Florist Hampstead Garden Suburb or its licensors and may not be copied, used, or reproduced without prior written consent.
All personal information supplied through our website is handled in accordance with current UK data protection legislation. We will use your details solely to process your order and for customer service purposes. For more details on how we collect and use your data, please consult our Privacy Policy.
These Terms & Conditions and any disputes arising under them are governed by and construed in accordance with the laws of England and Wales. By using our website and services, you submit to the exclusive jurisdiction of the courts of England and Wales.
Florist Hampstead Garden Suburb reserves the right to update or modify these Terms & Conditions at any time without prior notice. Any changes will take effect immediately upon posting on this website. We recommend that you review these Terms each time you place an order for flower delivery in Hampstead Garden Suburb or the surrounding areas.
If you have any questions regarding these Terms & Conditions, your flower delivery order, or any aspect of our services, please get in touch with us using the contact details provided on our website. Our customer service team is available to assist clients from Hampstead Garden Suburb and all nearby areas.
Note: These Terms & Conditions apply to all customers ordering online flower delivery with Florist Hampstead Garden Suburb, whether for delivery within Hampstead Garden Suburb or to the wider surrounding locale.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Hampstead Garden Suburb, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Hampstead Garden Suburb.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
